Table of Contents
- Introduction
- Overview Table
- Job Role and Key Responsibilities
- Required Skills and Qualifications
- Salary Range and Benefits
- Work Environment and Career Growth
- Top Companies Hiring Policy Renewal Executives
- How to Apply for Policy Renewal Jobs in Dubai
- FAQs
Introduction
Dubai’s insurance and financial services industry continues to thrive in 2025, creating numerous opportunities for professionals in client management, underwriting, and policy renewal. Among these, Policy Renewal Executive roles have become one of the most in-demand administrative positions.
A Policy Renewal Executive acts as a bridge between customers and insurance providers, ensuring timely renewal of insurance policies while maintaining high levels of client satisfaction. With the UAE’s strong focus on digital insurance platforms and customer retention, these roles are essential in driving consistent business growth and regulatory compliance.
According to the Central Bank of the UAE, which oversees the national insurance market, Dubai remains one of the leading hubs for insurance and financial service employment across the Gulf region.
Overview Table – Policy Renewal Executive Jobs in Dubai 2025
| Category | Details |
|---|---|
| Job Title | Policy Renewal Executive / Renewal Specialist |
| Industry | Insurance, Banking, Financial Services |
| Job Type | Full-time (Office or Hybrid) |
| Experience Required | 1–3 years (entry-level available) |
| Average Salary | AED 5,000 – AED 9,000/month |
| Education | Diploma or Bachelor’s degree in Business, Finance, or Marketing |
| Primary Skills | Communication, CRM, Policy Management, Sales Support |
| Employers | Insurance firms, brokers, and corporate agencies |
Job Role and Key Responsibilities
The Policy Renewal Executive ensures that insurance policies — whether life, health, vehicle, or property — are renewed before their expiration. This role combines customer service, sales, and administrative support functions, requiring both precision and persuasion.
Key Responsibilities:
- Contact policyholders ahead of renewal dates to confirm interest and provide updated quotes.
- Explain renewal terms, coverage changes, and premium adjustments.
- Process renewal requests and ensure timely documentation within CRM systems.
- Coordinate with underwriting and sales teams for premium approvals.
- Maintain accurate records of renewals, cancellations, and follow-ups.
- Advise clients on additional insurance products suitable for their needs.
- Ensure compliance with company and UAE insurance regulations.
- Handle payment tracking, policy endorsements, and issuance of updated documents.
This role is vital for ensuring policy retention and contributes directly to the company’s revenue stability.
Required Skills and Qualifications
Professionals in this field must combine excellent communication skills with attention to detail and regulatory awareness.
| Skill Type | Description |
|---|---|
| Communication Skills | Clear verbal and written communication in English (Arabic or Hindi is a plus) |
| CRM & Software Proficiency | Knowledge of Salesforce, Oracle, or similar customer management tools |
| Negotiation & Sales | Ability to persuade customers for renewal and upselling |
| Regulatory Knowledge | Familiarity with UAE insurance laws and Central Bank guidelines |
| Customer Relationship | Building long-term relationships with clients for retention |
| Analytical Skills | Evaluating risk, coverage options, and renewal terms effectively |
Many professionals also enhance their profiles by completing certifications through institutions such as the Chartered Insurance Institute (CII) or local training programs at Dubai International Financial Centre (DIFC).
Salary Range and Benefits
Policy Renewal Executives in Dubai enjoy competitive compensation packages, reflecting the high value of client retention in the insurance industry.
| Job Level | Salary Range (AED/month) | Remarks |
|---|---|---|
| Junior Executive | 5,000 – 6,500 | Suitable for freshers or 1-year experience |
| Mid-level Specialist | 7,000 – 8,500 | Experienced professionals handling large portfolios |
| Senior Executive / Team Lead | 8,500 – 9,500 | Supervisory positions with performance bonuses |
Common Benefits:
- Annual performance bonus
- Health and life insurance
- Paid leave and holidays
- Annual travel allowance
- End-of-service gratuity per UAE Labour Law
- Employee training and certification reimbursement
Work Environment and Career Growth
Most policy renewal roles are office-based in Dubai’s financial and insurance districts such as Business Bay, DIFC, and Sheikh Zayed Road. Working hours typically follow the UAE corporate schedule — Sunday to Thursday, 8 to 9 hours daily.
Career Path Progression:
- Policy Renewal Executive
- Senior Renewal Specialist
- Client Relationship Manager
- Sales Operations Supervisor
- Branch or Regional Renewal Manager
With Dubai’s ongoing expansion in digital insurance platforms, many professionals are now transitioning into customer success or digital renewal management roles, leveraging automation tools and AI-driven CRM systems.
Top Companies Hiring Policy Renewal Executives in Dubai 2025
| Company | Website |
|---|---|
| Oman Insurance Company | Leading UAE insurer with multiple renewal departments |
| AXA Gulf (GIG Gulf) | Global insurance firm offering hybrid work options |
| Orient Insurance PJSC | Known for its customer retention excellence |
| RSA Insurance UAE | Focuses on policy renewals and digital operations |
| MetLife Gulf | Offers long-term life and health policy renewal roles |
| Noor Takaful | Islamic insurance company emphasizing Sharia-compliant renewals |
These companies offer structured training programs and certification support for new hires, creating long-term career pathways in insurance.
How to Apply for Policy Renewal Executive Jobs in Dubai
1. Job Portals
Submit your resume through leading UAE employment websites:
2. Company Career Pages
Many leading insurers like AXA, Oman Insurance, and RSA post openings on their own websites.
3. Recruitment Agencies
Consult reputed agencies such as Adecco Middle East, TASC Outsourcing, or Charterhouse UAE, which specialize in financial and insurance sector placements.
4. Networking & Walk-in Interviews
Attend local insurance career events or register through Dubai Careers Portal for public-sector or semi-government roles.
FAQs
1. What qualifications are required for a Policy Renewal Executive job in Dubai?
A bachelor’s degree or diploma in business, marketing, or finance, along with good communication skills and insurance knowledge.
2. Is experience in insurance mandatory?
Experience is preferred but not mandatory. Some companies provide in-house training for new employees.
3. Can expatriates apply for these roles?
Yes, insurance companies in Dubai frequently hire expatriates with valid UAE work visas.
4. What are the working hours?
Typically, 8–9 hours daily from Sunday to Thursday.
5. Is this a sales or service role?
It is a combination of both — focused on renewals, client retention, and upselling.
Conclusion
Policy Renewal Executive roles in Dubai offer a rewarding and stable career path within one of the UAE’s fastest-growing industries. These positions combine administrative precision, customer service, and relationship management — making them ideal for professionals who enjoy structured work with performance-driven rewards.
With competitive salaries, skill-based promotions, and opportunities across leading insurers, this role serves as an excellent entry point into the financial services landscape of Dubai.