Table of Contents
- Introduction
- Overview Table
- Job Role and Key Responsibilities
- Core Skills and Qualifications
- Salary Range and Employee Benefits
- Career Path and Work Environment
- Top Insurance Companies Hiring in Dubai
- How to Apply for Operations or Sales Coordinator Jobs
- FAQs
Introduction
The insurance industry in Dubai continues to expand in 2025, driven by corporate growth, new regulatory standards, and rising consumer demand for health, life, and vehicle insurance. As companies scale their operations, Operations and Sales Coordinators have become essential for maintaining seamless workflow and ensuring that customer service, sales, and compliance departments operate efficiently.
In insurance companies, these roles serve as the backbone of both administrative and sales teams — coordinating processes, monitoring targets, preparing reports, and ensuring smooth communication between agents, underwriters, and clients.
According to the Central Bank of the UAE, which regulates insurance providers, Dubai remains one of the most dynamic hubs for financial and insurance careers in the GCC, making this a promising field for both local and expatriate professionals.
Overview Table – Operations & Sales Coordinator Jobs in Dubai 2025
| Category | Details |
|---|---|
| Job Title | Operations Coordinator / Sales Coordinator (Insurance) |
| Industry | Insurance, Financial Services |
| Employment Type | Full-time (Office / Hybrid) |
| Average Salary | AED 5,000 – AED 10,000/month |
| Experience Required | 2–5 years preferred |
| Education | Bachelor’s degree in Business, Finance, or Marketing |
| Key Skills | Coordination, Reporting, Communication, CRM |
| Major Employers | AXA Gulf, Orient Insurance, Oman Insurance, RSA, MetLife |
Job Role and Key Responsibilities
Operations and Sales Coordinators in Dubai’s insurance sector manage the day-to-day administrative and operational aspects of sales, renewals, and client servicing. These professionals act as a link between internal departments — underwriting, claims, and customer support — ensuring business continuity and regulatory compliance.
Key Responsibilities:
- Coordinate and support insurance sales teams in achieving monthly targets.
- Prepare daily, weekly, and monthly performance reports for management.
- Manage client data, quotations, and policy records using CRM tools.
- Assist in policy renewals, documentation, and payment tracking.
- Ensure that customer interactions follow company procedures and UAE insurance regulations.
- Handle communication between field agents, sales managers, and underwriting teams.
- Schedule client meetings, product presentations, and internal reviews.
- Support digital sales operations, especially through online insurance platforms.
In essence, Operations and Sales Coordinators ensure that insurance transactions — from lead generation to policy issuance — are completed efficiently and in compliance with internal quality standards.
Core Skills and Qualifications
The role demands a balance of administrative expertise, communication skills, and a basic understanding of insurance processes. Dubai employers look for professionals who can coordinate across departments while maintaining accuracy and productivity.
| Skill Type | Description |
|---|---|
| Communication | Fluent English; Arabic, Hindi, or Tagalog preferred for client coordination |
| CRM and Software | Experience with Salesforce, Zoho CRM, Oracle, or internal policy systems |
| Organization | Strong attention to detail and ability to manage multiple tasks |
| Insurance Knowledge | Familiarity with life, health, or vehicle policy processes |
| Analytical Ability | Ability to prepare and interpret reports and performance metrics |
| Problem-Solving | Efficiently resolving coordination or data-related issues |
Professionals aiming to advance in this field can pursue certifications through recognized programs such as the Chartered Insurance Institute (CII) or short courses offered by the Dubai International Financial Centre (DIFC).
Salary Range and Employee Benefits in 2025
Compensation for Operations and Sales Coordinators in Dubai depends on experience, qualifications, and company size.
| Job Level | Average Monthly Salary (AED) | Notes |
|---|---|---|
| Entry-Level Coordinator | 5,000 – 6,500 | Fresh graduates or assistants |
| Mid-Level Executive | 6,500 – 8,500 | With 2–4 years of coordination experience |
| Senior Coordinator / Supervisor | 8,500 – 10,000 | Experienced professionals in top insurers |
Common Benefits:
- Annual performance bonus
- Medical and life insurance coverage
- Paid vacation and public holidays
- End-of-service benefits (as per UAE Labour Law)
- Visa and residence sponsorship
- Training and career advancement programs
Career Path and Work Environment
Operations and Sales Coordinators usually work in Dubai’s corporate insurance offices, located in areas such as Business Bay, DIFC, and Sheikh Zayed Road. Standard working hours are Sunday to Thursday, 8 to 9 hours daily.
Career Growth Path:
- Sales or Operations Coordinator
- Senior Coordinator / Executive
- Operations Supervisor / Sales Support Manager
- Account Manager / Client Relationship Manager
- Branch Operations Head
This role is a stepping stone to leadership positions in business development, sales operations, or insurance administration. The demand for experienced coordinators has increased with the digitization of insurance platforms and the introduction of CRM-based client servicing systems.
Top Insurance Companies Hiring in Dubai 2025
| Company | Website |
|---|---|
| Orient Insurance PJSC | Offers structured career progression and hybrid roles |
| AXA Gulf (GIG Gulf) | International insurer with advanced CRM systems |
| Oman Insurance Company | Reputed for professional training and operational roles |
| RSA Insurance UAE | Focuses on customer experience and digital coordination |
| MetLife Gulf | Provides growth-oriented roles in sales and operations |
| Noor Takaful | Islamic insurer offering expanding operational roles |
These companies often post vacancies on LinkedIn, Bayt, and their official career portals. Roles may vary between internal coordination, branch operations, and regional sales support.
How to Apply for Operations or Sales Coordinator Jobs in Dubai
1. Job Portals
Apply on reputable UAE employment platforms:
2. Company Career Pages
Regularly check insurer websites like Orient Insurance, AXA Gulf, and Oman Insurance for updated job listings.
3. Recruitment Agencies
Contact firms specializing in financial and insurance roles, such as TASC Outsourcing, Adecco Middle East, and Robert Half UAE.
4. Networking & Referrals
Attend local insurance seminars, LinkedIn networking events, or register at the Dubai Careers Portal for potential openings in government-affiliated insurance entities.
FAQs
1. What qualifications are required for a Sales or Operations Coordinator role in insurance?
A bachelor’s degree in Business, Finance, or Marketing, with 2–5 years of experience in coordination or customer service.
2. Do I need prior insurance experience?
While not always mandatory, knowledge of insurance products and CRM systems is highly preferred.
3. What is the typical salary range?
Between AED 5,000 and AED 10,000 per month, depending on experience and company size.
4. Are foreigners eligible for these roles in Dubai?
Yes, most Dubai insurance companies hire expatriates with valid work visas and communication skills.
5. Can this role lead to managerial positions?
Yes, Operations and Sales Coordinators often progress to supervisory, account management, or operations management roles.
Conclusion
Operations and Sales Coordinator roles in Dubai’s insurance sector are vital for keeping the business running efficiently. They combine administrative excellence with strong interpersonal and technical skills, ensuring smooth collaboration between sales, service, and compliance teams.
In 2025, as Dubai’s insurance landscape becomes increasingly digital and customer-centric, professionals in these roles will continue to enjoy solid career prospects, attractive pay, and opportunities for professional development in one of the UAE’s most stable industries.