Table of Contents
- Introduction
- Overview Table
- Job Description and Key Responsibilities
- Skills Required for Customer Support Roles
- Salary Range and Benefits in 2025
- Top Insurance Companies Hiring in Dubai
- Eligibility and Educational Requirements
- Work Environment and Career Growth
- How to Apply for Insurance Customer Support Jobs
- FAQs
Introduction
The insurance industry in Dubai continues to grow rapidly in 2025, driven by strong demand for health, vehicle, life, and business insurance. With this expansion, the need for customer support professionals in insurance companies has never been higher.
These roles form the backbone of client relations, ensuring seamless communication between policyholders and insurers. For expatriates and UAE nationals alike, customer support jobs in Dubai’s insurance companies offer both stability and a clear path for career development.
According to the UAE Insurance Authority (now merged with the Central Bank of the UAE), the local insurance sector remains one of the most developed in the GCC, highlighting the growing opportunities for service-related professionals.
Overview Table – Customer Support Roles in Dubai Insurance Companies 2025
| Category | Details |
|---|---|
| Job Title | Customer Support Executive / Insurance Service Representative |
| Average Salary | AED 4,000 – AED 9,000 per month |
| Job Type | Full-time (Office or Hybrid) |
| Industry | Insurance, Financial Services |
| Education Requirement | Diploma or Bachelor’s Degree |
| Experience | 1–3 years preferred |
| Skills Required | Communication, CRM, Problem-solving |
| Hiring Companies | Orient Insurance, AXA Gulf, Oman Insurance, MetLife, RSA Insurance |
Job Description and Key Responsibilities
Customer support professionals in insurance companies play a vital role in delivering exceptional service and maintaining client satisfaction. They manage inquiries, assist with policy renewals, and coordinate claims.
Key Responsibilities:
- Handle policy inquiries, renewals, and product explanations.
- Assist with claim filing, verification, and documentation.
- Maintain accurate policy records in customer relationship management (CRM) software.
- Manage calls, emails, and chat-based support efficiently.
- Coordinate with underwriting and claims departments.
- Follow up on client requests and provide after-sales service.
- Communicate company policies and coverage details clearly.
- Collect customer feedback to improve service quality.
This role also involves upselling additional insurance products, contributing to the company’s business growth.
Skills Required for Customer Support Roles
Employers in Dubai prioritize professionals who combine interpersonal skills with a strong grasp of insurance operations.
| Skill Type | Description |
|---|---|
| Communication | Fluency in English (Arabic an advantage) for handling diverse clients |
| CRM Software | Familiarity with systems like Salesforce, HubSpot, or Zoho CRM |
| Problem-Solving | Ability to address client concerns effectively |
| Product Knowledge | Understanding of life, health, and vehicle insurance policies |
| Multitasking | Managing multiple queries efficiently |
| Empathy | Ensuring customers feel heard and supported |
To stay updated on customer service trends, visit the Dubai Careers Portal for professional development and government-backed employment resources.
Salary Range and Benefits in 2025
The average salary for insurance customer support roles in Dubai depends on experience, company size, and performance-based incentives.
| Role | Salary (AED/month) | Notes |
|---|---|---|
| Customer Support Representative | 4,000 – 6,000 | Entry-level roles |
| Senior Executive / Coordinator | 6,500 – 8,500 | Mid-level professionals |
| Team Leader / Supervisor | 8,500 – 9,500 | Experienced staff |
Additional Benefits
- Health insurance coverage (medical & dental)
- Annual performance bonus
- Paid vacation and public holidays
- Visa and residence sponsorship
- End-of-service gratuity (per UAE Labour Law)
- Discounted insurance premiums for employees
Top Insurance Companies Hiring in Dubai 2025
Here are some of the most reputable insurance firms offering customer support positions in 2025:
| Company | Website |
|---|---|
| Orient Insurance PJSC | Leading UAE insurer under Al-Futtaim Group |
| AXA Gulf Insurance (GIG Gulf) | Offers hybrid roles and professional training |
| Oman Insurance Company | Known for customer-first policies |
| MetLife Gulf | Global leader in life & health coverage |
| RSA Insurance UAE | Offers career growth and digital claim management |
Each company regularly updates vacancies on their career pages and LinkedIn.
Eligibility and Educational Requirements
To qualify for a customer support job in Dubai’s insurance industry, applicants must meet these general requirements:
- Bachelor’s degree or diploma in Business, Finance, or Marketing.
- Strong English communication; Arabic or Hindi adds value.
- Basic understanding of insurance and claims processing.
- Experience in customer service, preferably in financial sectors.
- Valid UAE residence visa or company sponsorship eligibility.
Professional certification in insurance or customer service from Dubai International Financial Centre (DIFC) institutions can further enhance employability.
Work Environment and Career Growth
Customer support professionals in Dubai insurance firms typically work 8 to 9 hours daily, Sunday through Thursday, with weekends off. Some firms offer hybrid work models or rotational shifts, especially in multinational setups.
Career Advancement Opportunities:
- Senior Customer Support Officer
- Claims Specialist
- Relationship Manager
- Policy Renewal Executive
- Operations or Sales Coordinator
Dubai’s leading insurers provide internal training programs to encourage long-term career growth and skill development.
For career path guidance and certifications, refer to The Chartered Insurance Institute (CII).
How to Apply for Insurance Customer Support Jobs in Dubai
1. Job Portals
2. Direct Company Websites
Apply through official company career pages listed above (AXA, Orient, RSA, MetLife).
3. Recruitment Agencies
Contact reputable agencies such as TASC Outsourcing, Adecco Middle East, or Robert Half UAE for openings in the insurance sector.
4. Walk-in Interviews & Networking
Some firms conduct open interviews; stay updated through Dubai Careers Portal.
FAQs
1. What qualifications are needed for insurance customer support roles in Dubai?
A bachelor’s degree or diploma with strong communication skills and computer literacy is generally required.
2. Can foreigners apply for these positions?
Yes, expats are widely hired by insurance companies across Dubai with valid work visas.
3. What is the expected salary range?
Between AED 4,000 to AED 9,000 monthly, based on experience and company size.
4. Are there hybrid or remote options?
Some international insurers, like AXA Gulf and MetLife, offer flexible working models.
5. Is there room for career advancement?
Yes, employees can move up to team leader, claims officer, or relationship manager positions with experience.
Conclusion
Customer support roles in Dubai’s insurance companies serve as a gateway into one of the UAE’s most promising sectors. They provide financial stability, valuable corporate experience, and long-term career opportunities.
With competitive pay, strong benefits, and continuous growth in the UAE’s insurance industry, 2025 presents an ideal time for professionals to begin or advance their careers in customer service for insurance companies in Dubai.