Table of Contents
- Introduction
- Overview Table
- Job Role and Key Responsibilities
- Essential Skills and Qualifications
- Salary Range and Employee Benefits
- Career Growth and Work Environment
- Leading Insurance Companies Hiring in Dubai
- How to Apply for Claims Specialist Jobs
- FAQs
Introduction
Dubai’s insurance industry continues to grow rapidly in 2025, fueled by the expansion of digital services, policy automation, and customer-focused regulation. One of the most vital positions in this sector is that of the Claims Specialist, a professional who ensures that every claim is processed accurately, fairly, and in compliance with UAE insurance laws.
A Claims Specialist acts as the connection between the policyholder, insurer, and third-party service providers such as garages, hospitals, or surveyors. They play a key role in maintaining trust and customer satisfaction — ensuring that legitimate claims are paid promptly and disputes are resolved with professionalism.
With the industry regulated under the Central Bank of the UAE, insurance companies in Dubai continue to emphasize transparency, efficiency, and customer service in claims management.
Overview Table – Claims Specialist Jobs in Dubai 2025
| Category | Details |
|---|---|
| Job Title | Claims Specialist / Claims Officer / Claims Executive |
| Industry | Insurance, Healthcare, Automotive |
| Employment Type | Full-time |
| Experience Required | 2–5 years (depending on specialization) |
| Average Salary | AED 6,000 – AED 12,000 per month |
| Education | Bachelor’s in Business, Finance, or Insurance Studies |
| Skills | Analytical, Communication, Negotiation, CRM Tools |
| Reporting To | Claims Manager or Operations Head |
Job Role and Key Responsibilities
A Claims Specialist ensures that each insurance claim is handled according to company policy and regulatory guidelines. They analyze submitted claims, validate documentation, and determine whether the claim is eligible for payment or requires further investigation.
Main Responsibilities:
- Review claim submissions and ensure all required documentation is provided.
- Verify policy details, coverage limits, and claim eligibility.
- Communicate with customers, underwriters, surveyors, and service providers.
- Investigate discrepancies or fraudulent claims where necessary.
- Prepare assessment and settlement reports for management approval.
- Ensure compliance with UAE insurance regulations and company procedures.
- Update claims data in CRM or policy management systems.
- Recommend process improvements to reduce claim processing time.
The role demands a balance of technical accuracy, customer empathy, and legal understanding — making it one of the most dynamic positions within insurance operations.
Essential Skills and Qualifications
To excel as a Claims Specialist in Dubai, professionals must combine administrative precision with analytical judgment and customer-handling skills.
| Skill Type | Description |
|---|---|
| Technical Skills | Strong understanding of insurance policy wording and claims processes |
| Communication | Ability to explain claims decisions clearly and professionally |
| Analytical Thinking | Assess claim details, detect fraud, and apply logical reasoning |
| Negotiation | Balance client satisfaction with company cost controls |
| Software Proficiency | Knowledge of CRM and claims systems such as Guidewire or Oracle |
| Regulatory Knowledge | Familiarity with UAE insurance laws and company compliance policies |
Those interested in career advancement can consider certifications from the Chartered Insurance Institute (CII), which enhance credibility and expertise in claims management.
Salary Range and Employee Benefits
Claims Specialists in Dubai are compensated competitively, reflecting the crucial role they play in ensuring operational integrity and customer satisfaction.
| Job Level | Average Monthly Salary (AED) | Remarks |
|---|---|---|
| Junior Claims Executive | 6,000 – 8,000 | Suitable for professionals with 1–2 years’ experience |
| Mid-Level Specialist | 8,000 – 10,000 | Handles moderate to complex claims portfolios |
| Senior Claims Analyst | 10,000 – 12,000 | Supervisory or specialist-level responsibilities |
Common Benefits:
- Annual performance-based bonus
- Comprehensive health insurance
- Paid vacation and holidays
- End-of-service benefits under UAE Labour Law
- Career development and certification sponsorship
Career Growth and Work Environment
Most Claims Specialists work in Dubai’s financial districts such as Business Bay, DIFC, or Sheikh Zayed Road, where top insurance companies and brokers operate. Work hours typically follow a standard corporate schedule — Sunday to Thursday, 8–9 hours daily.
Typical Career Progression:
- Claims Executive / Officer
- Senior Claims Specialist
- Claims Team Leader
- Assistant Claims Manager
- Claims or Operations Manager
With the rise of digital insurance platforms and AI-driven claim validation tools, many professionals are now transitioning into digital claims analyst or process automation roles — offering higher pay and global career flexibility.
Leading Insurance Companies Hiring in Dubai
| Company | Website |
|---|---|
| Orient Insurance PJSC | https://www.orientinsurance.com |
| AXA Gulf (GIG Gulf) | https://www.gig-gulf.com |
| Oman Insurance Company | https://www.tameen.ae |
These companies frequently recruit Claims Specialists for divisions handling motor, health, and property insurance. They offer competitive compensation, in-house training, and long-term career growth opportunities.
How to Apply for Claims Specialist Jobs in Dubai
1. Job Portals
Search and apply on trusted UAE job platforms:
2. Company Websites
Regularly check the career sections of insurers like AXA, Orient, and Oman Insurance for direct applications.
3. Recruitment Agencies
Partner with recruitment agencies specializing in financial and insurance placements such as TASC Outsourcing, Adecco Middle East, and Charterhouse UAE.
FAQs
1. What qualifications are required to become a Claims Specialist in Dubai?
A bachelor’s degree in business, insurance, or finance is preferred, along with 2–5 years of industry experience.
2. Is insurance experience mandatory?
Yes, prior exposure to claims or underwriting functions is typically required, especially for mid-level roles.
3. What is the expected salary?
Most Claims Specialists earn between AED 6,000 and AED 12,000 per month, depending on experience and specialization.
4. Can expatriates apply for these jobs?
Yes, Dubai’s insurance companies employ both UAE nationals and expatriates with valid work permits.
Conclusion
Claims Specialist jobs in Dubai’s insurance companies offer an excellent balance of technical challenge, customer engagement, and career stability. As the UAE’s insurance market grows in 2025, demand for skilled claims professionals continues to rise — particularly those who can combine regulatory awareness with data-driven decision-making.
For individuals seeking a rewarding and respected position in the insurance sector, a Claims Specialist role provides not just strong career prospects but also a direct impact on client satisfaction and company integrity.