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Dubai International Airport (DXB) and Al Maktoum International Airport (DWC) are among the world’s busiest hubs. The increasing number of airlines, growing tourism, and expansion of airport facilities have created strong demand for ground staff, including customer service agents, baggage handlers, ramp agents, check-in agents, security assistants, and cargo handlers.

Ground staff jobs are ideal for individuals looking to work in a fast-paced aviation environment with career growth opportunities in airlines, airport operations, and logistics.

Overview Table – Airport Ground Staff Jobs in Dubai 2025

Category	Details
Job Type	Airport Ground Operations / Customer Service
Salary	AED 3,000 – 6,500/month
Required Qualification	High School/Diploma/Any Degree
Experience	Freshers can apply
Age Limit	21–40 years
Visa	Provided by employer
Shift Timing	Rotational (day/night)

Types of Airport Ground Staff Jobs

1. Customer Service Agent

Handles check-in counters, boarding gates, and passenger queries.

2. Baggage Handling Staff

Manages loading/unloading of baggage, sorting, and movement.

3. Ramp Agent

Ensures safe aircraft parking, marshalling, and coordination on the tarmac.

4. Airport Security Assistant

Conducts passenger screening and terminal security monitoring.

5. Cargo Loader & Warehouse Assistant

Handles cargo documentation, loading, and warehousing.

6. Aircraft Cleaner / Cabin Assistant

Maintains cabin cleanliness between flights.

7. Ground Operations Coordinator

Coordinates aircraft arrival, departure, and on-ground timing schedules.

Job Responsibilities

Airport ground staff typically:

• Assist passengers during check-in and boarding
• Verify documents and manage ticketing systems
• Manage baggage handling and sorting operations
• Operate ground support equipment
• Ensure aircraft turnaround coordination
• Handle passenger complaints and customer queries
• Maintain safety standards in airport premises
• Support disabled passengers, elderly, and children
• Work in both indoor and outdoor environments

Salary Range in 2025

Position	Salary (AED/month)
Customer Service Agent	4,000 – 6,000
Baggage Handler	3,000 – 4,000
Ramp Agent	3,500 – 4,500
Airport Security Staff	4,000 – 5,500
Cargo Loader	3,200 – 4,000

Salaries vary based on experience, employer, and working shifts.

Eligibility Requirements

• High school diploma or degree
• Good communication skills in English
• Physically fit (for baggage and ramp roles)
• Customer service skills
• Ability to work in shifts
• Clean background (security clearance is mandatory)

Required Documents

Document	Required
Passport	Yes
UAE Visa	Provided by company
Updated CV	Yes
Photos	Yes
Educational Certificates	Optional for entry-level
Experience Certificates	Preferred
Security Clearance	Required after hiring

Working Hours & Environment

• 8–12 hours per shift
• Rotational shift system
• Indoor (terminal) + outdoor (ramp) work
• Uniform will be provided
• Exposure to heat for outdoor roles

Benefits Provided by Employers:

• Accommodation
• Transport
• Medical insurance
• Annual leave
• Air ticket (as per company policy)

Top Hiring Companies in Dubai – With Official Links

1. Dubai Airports (DXB & DWC)

Official career page:
https://www.dubaiairports.ae/

2. Emirates Group (Emirates Airline + dnata ground services)

Official careers page:
https://www.emiratesgroupcareers.com/

3. dnata Ground Handling

Recruiting for ramp, cargo, and customer service roles:
https://www.emiratesgroupcareers.com/search-and-apply/

4. flydubai

Official career portal:
https://careers.flydubai.com/

5. Air Arabia (Sharjah-based, but operations extend within UAE)

Official recruitment page:
https://careers.airarabia.com/

How to Apply – Official Verified Links

1. Dubai Airports Jobs

Apply through: https://www.dubaiairports.ae/careers/

2. Emirates Group Ground Staff Jobs

Check-in agents, customer service roles, cabin cleaning, ramp operations:
https://www.emiratesgroupcareers.com/

3. flydubai Customer Service & Ground Operations

Apply here:
https://careers.flydubai.com/

4. dnata Airport Operations

Cargo, ramp, baggage, loaders:
https://www.emiratesgroupcareers.com/search-and-apply/

FAQs

1. Can freshers apply for ground staff jobs in Dubai?

Yes, many airlines hire freshers for customer service and baggage roles.

2. What is the minimum qualification?

High school (10th/12th) is accepted for entry-level positions.

3. What is the age limit?

Most companies prefer candidates aged 21–40 years.

4. Does the company provide a visa?

Yes, work visa and medical insurance are provided.

5. Is English mandatory?

Yes, English communication is essential; Arabic is an added advantage.